Uber says it will reimburse its New York City drivers âtens of millionsâ of dollars in lost earnings for miscalculating its commission there for several years.
The ride-hailing company said it had inadvertently calculated its commission since November 2014 based on driversâ âgrossâ fares â before taxes and fees are taken out. Instead, it should have collected a percent of the smaller, post-tax ânetâ fare.
Uber said it realized the error last Friday, after it revamped how it shows drivers their earnings and discovered their commissions violated the terms of service.
The company told HuffPost it would refund driversâ backpay theyâre due, plus 9 percent interest. The average driver should receive around $900.
âWe are committed to paying every driver every penny they are owed – plus interest – as quickly as possible,â said Rachel Holt, Regional General Manager, US & Canada, in an emailed statement. âWe are working hard to regain driver trust, and that means being transparent, sticking to our word, and making the Uber experience better from end to end.â
But New Yorkâs Independent Drivers Guild said the news is just one more sign of an industry in need of regulation.
âUberâs theft of driversâ hard-earned wages is the latest in a long history of underhanded tactics in this industry,â IDG founder Jim Conigliaro Jr. told HuffPost in an emailed statement. Â âYear after year, companies like Uber, Lyft, Juno and Gett become more valuable and year after year they find new ways to take advantage of hard-working drivers,â he added. âThis is exactly why we have been calling for industry-wide pay protections to stop the exploitation of New Yorkâs drivers once and for all.â